From: route@monster.com
Sent: Friday, April 14, 2017 2:48 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: asr provisioner
This resume has been forwarded to
you at the request of Monster User xapeix03
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Christopher Yau (646) 265-8013cyau168@gmail.com Brooklyn, NY11220 Summary Highly
energetic, dedicated, innovative and independent professional with extensive
experiences in network engineering, design and sales. Understand the vital
importance of personal responsibility and a Commitment to Excellence in
providing exemplary customer service. Key strengths include:
Professional Experience Verizon
Communication,
New York FTTP
Program Assurance Engineer
(2010-2015) Provided
design engineering, construction and maintenance support for Fiber
distribution network.Provided field support to system and equipment problems.
Performed root-cause analysis to determine the cause of the problem whether
it is due to engineering, design, or due to system or operational conditions;
and made determinations about equipment failure trending. · Investigate
and resolve customer held orders. · Improved
sales revenue by isolating and troubleshooting location address issues for
sales inquiry. · Improved
customer experience by resolving customer complaints relating to fiber
network issues. · Investigated
facility issues from field technicians and foremen using corporate
engineering database and CAD (Microstation) tools. · Performed
site visits to determine network structure issues from field personnel. · Performed
field surveys and design work orders using drafting tools (Microstation) to
correct facilities issues for customer orders requiring additional
constructions. · Organized
and managed multiple assignments with changing priorities to meet deadlines.
(Construction, Installation and other vendors) to provide exemplary customer
service.. · Project
managed service migration to NYPD and the Jamaica Wildlife Refuge in the
Sandy affected areas. · Managed
Capital budget for ongoing construction projects. FTTP Network Creation Engineer (2005-2010) Ensured
record accuracy by examining and correcting construction work prints posted
in drafting system (Microstation). · Investigated
and resolved address issues related to sales inquiry utilizing engineering
record databases, drafting tools and external websites(county property
records, Google maps, Etc). · Investigated
and resolved order fallout in facilities record database to ensure customer
orders were fulfilled. · Delivered
Network Creation numbers for new network infrastructures on a timely fashion. · Inventoried
spare facilities and tracked all facility issues with Microsoft Office Excel. · Worked
closely with strategic supervisors to quickly ship, receive, and install
fiber equipment to effectively meet deadlines for the deployment throughout
the Queens region. Outside
Plant Engineer (2000-2005) · Designed
new and improved on Overhead and Underground network infrastructures (conduit,
manholes and cables) for Queens using Visio drafting tool and other
engineering record databases - Bayside, NY & Hollis, NY. · Project
managed multiple tasks, changed priorities, and consulted with engineering,
operations, sales, and vendors to exceed customer service. · Managed,
established and implemented section goals and objectives of underground and
aerial network upgrades to meet future demands. Christopher Yau
(646) 265-8013
Page 2 Verizon
Communication, New
York Field
Technician - Splicing (1998 – 2000) · Interpreted
and implemented construction prints of various facilities. · Performed
and maintained plant upgrades and changes as requested in construction
prints. · Notified
customers of maintenance being performed on their premises. · Addressed
customer complaints on issues and rectified defective or inaccurate
conditions at various locations. Verizon
Communication, New York Customer
Sales and Service Representative
(1995-1998) Resolved
and clarified billing issues for customers. Assisted resolving customer
problems with other departments. Promoted
and sold consumer communication products and services to customers. Managed
and resolved customer complaints on wireline products and services. Provided
translation service for Chinese speaking customers. Wurth
USA, Brooklyn, New York Sales
Representative (1990-1994) · Increased
monthly sales of products from $5,000 a month to $12,000 a month by setting
scheduled appointment with new customers. · Maintained
customers’ inventory with products that will meet their corporation needs. · Introduced
auto motor products to new customers that would improve their efficiency to
their clients. · Maintained
accurate account information to better match products to customers and their
corporations. Education Bachelor of Engineering of Electrical Engineering, City College of New York, New York, NY Computer
Skills Proficient in Windows 8/7/vista/XP Proficient in Microsoft Office Word, Excel, Visio
and Microstation. Bilingual in Cantonese Others
·
Working
knowledge with PPE(personal protective gears), pneumatic and electric
tools(drills, saws, cutters) ·
Working
knowledge for underground manhole and overheard safety and work procedures. ·
Working knowledge of bucket truck and cube van operations |
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Languages: |
Languages |
Proficiency Level |
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Chinese |
Intermediate |
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